Bubble:Â
Hybrid Home solutions for email triaging
TIME TAKEN
4
weeks
Electronic communication has revolutionized the way communications take place in professional setups. Over 183 billion emails were being sent and received everyday. Post pandemic, to support the communication needs of work from home (WFH), asynchronous mediums like email and instant messaging became much more popular leading to huge volume of emails.
TEAM
solo
1
This project briefly considers the social and environmental impact and the system around hybrid working patterns and their impact on email users in the current day.
CLIENT
classroom project
Problem Statement
Inbox flooding amidst hybrid working patterns cause interruptions in workflow and add stress
Based on the flow of communication, organizational communication can be classified into levels.
​
Interpersonal Communication
Group Communication
Organizational Communication
Inter-organizational Communication
Mass Communication
Proposal
An email triaging system based on organizational hierarchy and ANT(Actor Network Theory), for a better experience of communication through the electronic mail, taking into consideration the hybrid working patterns.
Email triaging can be explained as sorting of unread emails, and users have been in practice with features such as manual grouping. There is however, no differentiation between the nature of the emails, which makes grouping time taking.
Concept
Focusing down on hierarchal needs, organizational emails can be made more user friendly with a triage system. By making communications easier, time spent on emails can be reduced, in turn reducing the usage of Internet and the energy utilized.
Example: E1 will receive emails marked first priority from E7, E2,E6, E5, E4, E3,E2 and TM18. Emails from PH2 will be second priority, and emails from DH1 will be third priority. E1 can however, manually add connections that are out of organizational priority.
Sample Case
